QUESTIONS AND ANSWERS
Clear answers to common inbox questions.
Understand what security tools can do, what deserves a second look and how the consultation form works.
Questions about email protection
Can a spam filter stop every malicious message?
No. Filtering can reduce unwanted mail, but a carefully targeted message may still arrive. Combine filtering with strong account protection and independent verification.
Does a padlock prove that a website is legitimate?
No. An encrypted connection protects information in transit; it does not prove that the site belongs to the organization named in a message.
Is opening a message the same as opening an attachment?
These actions carry different risks. Keep your mail software updated, avoid loading unexpected external content and do not open files or follow links you have not verified.
What should I check after an account takeover?
Follow the provider’s recovery process. Reset the password, revoke unfamiliar sessions and connected apps, and inspect recovery details and forwarding rules. Let affected contacts or your workplace know through a trusted channel.
Where can U.S. readers report fraud or identity theft?
Use the mail provider’s phishing report option first. The Federal Trade Commission provides fraud reporting through ReportFraud.ftc.gov and identity theft recovery guidance through IdentityTheft.gov. Contact your financial institution promptly if payment information was exposed.
Does the consultation form send my details?
No. Online submission is not enabled. The form lets you review the details in this page; it does not send or save them. Closing or reloading the page discards the draft.
Have a question about your inbox?
Organize the email-security questions you would like to discuss in a consultation.